Retail Telecom Management

Telecommunication is critical for day-to-day retail operations. Business and technology intersect when companies depend on telecom for reliable service, payment processing, and communications between stores and corporate headquarters. This complex process impacts everyone from the chief executive officer (CEO) to the information technology (IT) department and individual retail location managers.

Outsourcing your telecom management to a dedicated organization proves helpful when operations become overwhelming for in-house staff. Cost Management Group (CMG) can help with a robust infrastructure customized to retail so you can take advantage of next-gen technology and significant savings.

How Telecommunications Has Affected the Retail Industry

Telecom can now connect hundreds — even thousands — of separate locations across large distances. This new capability makes communication easier, but it also includes higher costs and raised expectations for on-demand service. That’s why pricing and infrastructure are key parts of what optimizes a company’s telecom.

One of the main risks areas for retailers is when unplanned shutdowns happen. If a company misplaces invoices and misses a payment, a central business service could shut down unexpectedly at a critical time. If card readers were to shut down, this would impact hundreds or thousands of retail locations. You can prevent this kind of disaster by outsourcing invoice and payment monitoring. Dedicated infrastructure and team can help them to make fewer mistakes on inventory and payment management.

A seasoned partner like CMG can walk you through the entire telecom life cycle, identify savings opportunities, and upgrade technology for efficiency.

Retail Expense Management

Resources like the telecom expense management (TEM) system and the experience of telecom experts can combine to help any business save on expenses and expand their lines of communication.

MACD, Data, and Mobility

There are many different ways that CMG can guide you through reinventing your approach to telecommunications. Some examples of how we can help include:

  • MACD: CMG will manage moving average convergence divergence (MACD) requests for your IT department easily by tracking invoices and payments on time, every time. We also track IT’s interactions with clients at the help desk, provide automation for approval requests and target waste areas.
  • Data tracking: Our TEM software system will manage every level of your business including individual stores to regions, divisions, and brands. We provide financial data like benchmarks, budgets, rates, control measures, and much more. We will also perform research to find you the highest quality at the lowest costs with rate assurance.
  • Mobility: CMG combines end-user support with device inventory and management. You can keep your employees happy and maintain control over corporate and bring-your-own-device (BYOD) policies.

Telecom Solutions for Retail

Are you searching for a telecom partner that will boost your retail management? CMG can connect with you and provide all of the information you need to learn more about outsourcing telecom.

You can reach us today by calling at 800-599-9315 or filling out a convenient contact form with questions.